One thing’s for sure: in the call center industry, you will always inevitably rely on a dialer. Whether it’s one you’ve purchased from established providers like Five9, Convoso, Retreaver, and TrackDrive, or even a self-built solution using VICIdial. Now VICIdial, an open-source platform, does empower you to create your own custom dialer. In fact, by uploading VICIdial to your server, you can configure the program and have a fully operational dialer server up and running within just two to three days. However, here’s what you have to remember: it’s crucial to note not all dialers are created equal! And the performance of various VICIdial servers and dialers can significantly differ.
So make the right choice in Dial Fusion — for four reasons!
Here are the top four compelling reasons to choose Dial Fusion.
First and foremost, exceptional managed services
Dial Fusion boasts a dedicated support team available 24/7, ensuring that assistance is always just a call away. At the helm is Executive Director Ryan Becker along with Director of Sales & Service Stephenie Duncan and Support Specialist Steve Camelo, seasoned experts in server and dialer management. You can trust Dial Fusion to provide unparalleled support tailored to your needs.
The services include:
- Regular adjustments
- Lead integration
- Detailed reporting
- Performance reviews
- Attractive VoIP rates
Standing for “voice over Internet protocol,” the rates are remarkably low: an impressive $0.007 per minute, charged in six-second increments, allowing you to maximize your budget while maintaining high-quality communication.
Dial Fusion offers flexible VoIP rate options, which can be bundled with their services or utilized independently. If you’re using your own dialer, you can still benefit from the competitive VoIP rates, as Dial Fusion connects seamlessly with over seven tier-one carriers. To clarify, a tier-one carrier is a provider that connects directly to other carriers, ensuring high reliability and quality. Additionally, Dial Fusion is registered as a carrier with the FCC under the FCC 499 form, further solidifying its commitment to delivering top-notch communication services.
As a result of all that’s included, Dial Fusion recently made waves at Contact.io, impressing industry leaders so much that five major call centers have decided to adopt Dial Fusion’s services. Their managed services are not only efficient but also cost-effective, with a per-seat cost of under $20 —an invaluable investment for any call center. Additionally, Dial Fusion seamlessly integrates with the LeadBranch dashboard, allowing agents to manage SMS and email communication effortlessly. This combination of affordability and integration makes Dial Fusion an outstanding choice for call centers aiming for excellence.
Secondly, reduced latency
That’s all thanks to its robust infrastructure, which includes over 100 servers—25 physical and 75 virtual —strategically deployed in a cloud environment. This means you can experience negligible latency, ensuring seamless communication and enhanced performance for your call center operations.
Third, Dial Fusion’s superior VICI servers are second to none
When utilizing VICIdial, having a robust server is crucial. In fact, 99.7% of servers we assessed fall short of the specifications offered by Dial Fusion’s hosting servers. With our advanced server cluster, we handle an impressive 47 million API calls each day while maintaining a load factor that never exceeds 10 to 15% of capacity. This exceptional performance ensures your operations run smoothly and efficiently, making Dial Fusion the ideal choice for your needs.
Dial Fusion also offers more affordable server options that provide greater value. Unlike the reused servers from VICIdial, our dedicated servers are available for just $250 per month for the first 25 agents, with each additional agent at a mere $10. In comparison, if you go directly through VICIdial, you would pay $400 per month for the initial 25 agents, and adding a 26th agent would cost you an additional $400!
Your costs remain manageable, though, with Dial Fusion: your 26th agent would increase your total to just $260, and the 27th agent would bring it to $270. For a team of 30 agents, you would only pay $300 per month with Dial Fusion, compared to a staggering $800 per month with VICIdial. The significant savings make Dial Fusion an exceptional choice for expanding your call center operations.
And lastly: seamless integration with us here at LeadBranch!
As a sister company, LeadBranch.io offers an advanced agent dashboard that enables you to send texts and emails directly while speaking with a customer. This innovative API connection ensures that if a customer misses a call, a follow-up text message is automatically sent to encourage them to call back, significantly reducing the spam risk.
Moreover, Dial Fusion takes data integrity seriously, scrubbing and processing phone numbers to avoid spam filters effectively. With flexible dialing ratios ranging from 2:1, and the option to dial one-to-one up to 5:1, you can optimize your outreach strategy depending on your data set. This powerful combination enhances your communication capabilities and maximizes your engagement with customers, making Dial Fusion the smart choice for your call center needs.
Conclusion
Simply put, if you’re not going for this kind of convenience with your call center, singular or plural, you might be suffocating! Remember: your servers are your lifeline. After all, the Apello call center we’ve managed after changing up our own server cluster with the help of Dial Fusion kicked up our daily revenue from $3,000 to $5,000. So…. That’s something!
Explore Dial Fusion right here. Make something BIG of your call center business today!